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Current IssueJuly 26, 2014
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November 2004: Volume 46, Number 11

Call Center Workflow Software
by Bryan Trilli

Do you have a layer of Post-it® notes as a decorative border around your computer screen? Do you record your phone calls on a notepad? Are your collections calls initiated and tracked with paper reports? Are your sales leads tracked with spreadsheets or paper slips?...

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